Service and Usage Agreement

HomepageService and Usage Agreement

Websites Only Ltd provides game servers & dedicated servers, we have a responsibility to protect each client and to provide quality services. All clients of Websites Only Ltd are subject to the following terms of service:

You agree that Websites Only Ltd may modify this agreement and the conditions at anytime without prior contact. You agree to be bound by this agreement, and should periodically review the Terms of Service to ensure they meet your needs. Streamline may be referred to as 'we', 'us' or any first-person pronouns. These Terms and Conditions apply to you if you have purchased services from Websites Only Ltd or if you play on any of our public servers.

Service Level Agreement
Websites Only Ltd will endeavour to provide a 100% uptime and are able to most of the time, we offer a service level guarantee to our clients of 99.95% up time per month, this is to allow for maintenance on services. The uptime agreement excludes third party aspects such as Control Panel issues & Game Server FTP issues that may be encountered during the month. If we fail to achieve this agreement, clients affected will receive a percentage of credit towards the following month.

Duration of Contract
The duration of your contract and services provided will depend on the duration you have paid for (monthly, quarterly, semi-annually or annually). If you order and pay for a 'monthly' service on the 15th of April 2013, your service will expire on the 15th of May 2013 (unless payment is provided to renew the service). You will be invoiced 14 days before the renewal date, failure to pay this invoice will result in the service being suspended, 30 days post suspension all files will be achieved and may not be recoverable after this period. We reserve the right to terminate your contract/service at any time with Websites Only if you are found to have breached the Terms and Conditions.

Methods of Payment
Payments to Websites Only are performed via PayPal Gateway. Using the PayPal gateway ensures that we don't keep on file and payment credentials including but not limited to (bank details, credit card details). Payment via this Gateway allows users to pay via their credit card, bank card and other payment methods PayPal provides.

Billing Disputes / ChargeBacks
If a billing dispute / chargeback such as but not limited to PayPal dispute / chargeback is raised, the billing account will be suspended until the dispute / chargeback has been resolved. This includes all services associated with the billing account.

Refunds
Websites Only Ltd provides a 48 hour money back guarantee. This offer isn't valid under the following circumstances and products

- Due to scheduled downtime or maintenance
- Due to malicious attacks against your server resulting in downtime
- Due to a suspended service for reasons stated in the terms of service
- Dedicated Servers
- Virtual Private Servers
- Domain Registrations
- Domains or domain related services
- Due to Alpha / Beta related crashing on game services
Payments made through the Public Pay system are NON-REFUNDABLE. By submitting payment to this client, you agree to our Terms of Service and that the client has shared his / her Public Pay ID to accept payments.

Payments made via cryptocurrencies including but not limited to Bitcoin are non-refundable to external accounts. Such cryptocurrency payments can only be refunded to account credit on Websites Only Limited.

Credit on your Websites Only account can’t be refunded / withdrawn to an external account such as PayPal.


PublicPay Donations
We offer you the ability to seek donations to assist with the costs of the services we may provide to you, by PublicPay donations. Any payments made through this service are non-refundable and nontransferable. Any payment a donator may make through this service may be used by the account owner as payment towards any service associated with their account, and we have no ability to limit or restrict this. Should a donator make any payment through this service, there is no relationship formed between the Company and the donator, nor will that donated payment give the donator any rights or remedies against us, or the account holder.

Any funds donated through this system, will be credited to your account, and are non-transferable, and are not redeemable for cash or otherwise. All donations made through this system must otherwise comply with the terms of service provided by PayPal.


Level of Support
Our support team will endeavor to assist you as soon as possible, to the best of their ability and knowledge
All services unless specifically referenced are self managed. We are not required to install or assist in the installation of (but not limited to):

- Plugins / Mods
- Configuration Files
- Models / Materials
- Maps
Websites Only limited reserves the right to terminate any service and or account if you are abusive and or disrespectfully towards a member of staff


Banned Scripts
The following scripts are banned from use on any of our services; the installation of these scripts will result in the immediate termination of service.

- IRC egg drops
- Proxy servers
- Mail bombers
- Anonymous mailers
- IP spoofers
- Port scanners
- Hivemail
- Telnet or SSH Access Scripts
- UBB (Ultimate Bulletin Board)
- lstmrge.cgi
- phpShell
- FormMail.cgi, FormMail.pl from Matt's Script Archive
- PERP role play for GMOD
- Grav CMD Line ?PlanetManagerName

FTP Restrictions
The following file formats are banned from upload to our services for security reasons.

- .dll
- .exe
- .so
- .bat
- .cmd
- .vbs
- .pif
- .scr
- .com

Malicious Attacks
Websites Only Ltd will not tolerate any malicious attacks attempting to disrupt our services. This includes but is not limited to Denial of Service Attacks (DDos, Dos). If your service is subject to three attacks, we reserve the right to terminate your service without warning.

Resource Usages
Websites Only LTD retains the rights to suspend or terminate services for utilizing excessive amounts of resources. This includes but is not limited to:

- CPU usage
- RAM usage
- Disk usage
- Disk IO usage
- Bandwidth usage
Note: Excessive usage is deemed by Websites Only technical and management staff. Fair usage amounts are equated by examining the average usage for the same product / service type.

Upgrading / Downgrading
Websites Only Ltd allows a maximum downgrade of 2GB without prior contact to our support staff. Secondly a downgrade can only be applied after 7 days of the last payment. Failure to do so will result in the transaction being reversed and the original amount reinstated. All credits need to be verified by our support staff before they will be charged onto the account.

Server Addon Usages
Websites Only Ltd restricts the usage of any addons purchased on our website to services hosted with Websites Only Ltd. Any clients found utilizing such services outside of our network will result in immediate termination. This includes but is not limited to:

- Backup servers
- FastDL
- SQL servers
Registration and account security
Upon registration with this site, you will be issued with a username and password to access your account. You are responsible for maintaining the security of your password for this site. The Company will not be liable for any loss or damage arising from or in connection with your failure to comply with this security obligation. You agree that the Company will be entitled to assume that any person using this site with your username and password is you or your authorised representative.

You must notify the Company immediately of any known or suspected unauthorised use of any password or any other breach of security.

Other
All discount codes offered by Websites Only are for use only on the first billing cycle (eg one month), unless specifically stated as ‘recurring’ or ‘indefinite’ discount codes.

G2A Payments
When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the "G2A Pay services provider") to make a purchase on our website, responsibility over your purchase will first be transferred to G2A.COM Limited before it is delivered to you. G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements and are not subject to the Terms on this website.

With respect to customers making purchases through G2A Pay services provider checkout, (i) the Privacy Policy of G2A Pay services provider shall apply to all payments and should be reviewed before making any purchase, and (ii) the G2A Pay services provider Refund Policy shall apply to all payments unless notice is expressly provided by the relevant supplier to buyers in advance. In addition the purchase of certain products may also require shoppers to agree to one or more End-User License Agreements (or "EULAs") that may include additional terms set by the product supplier rather than by Us or G2A Pay services provider. You will be bound by any EULA that you agree to.

We and/or entities that sell products on our website by using G2A Pay services are primarily responsible for warranty, maintenance, technical or product support services for those Products. We and/or entities that sell products on our website are primarily responsible to users for any liabilities related to fulfillment of orders, and EULAs entered into by the End-User Customer. G2A Pay services provider is primarily responsible for facilitating your payment.

You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.

For customer service inquiries or disputes, You may contact us by email at info@websitesonly.com.au

Questions related to payments made through G2A Pay services provider payment should be addressed to info@websitesonly.com.au

Where possible, we will work with You and/or any user selling on our website, to resolve any disputes arising from your purchase.


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